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Cancel a Subscription or Remove an App in Microsoft Teams

Cancel subscription of Teams apps

Just as it’s essential to know how to purchase and set up apps in Microsoft Teams, understanding how to cancel a subscription or remove an app from Microsoft Teams is equally important. Whether you’re looking to declutter your Teams environment or simply end a trial phase, this guide will walk you through the necessary steps.

Our apps and features are continuously evolving, and while subscribing to them is easy, we’ve ensured that the process of unsubscribing is just as straightforward.

How to Cancel an App Subscription in Microsoft Teams

Time needed: 5 minutes

Here is how you can cancel an app subscription for a Microsoft Teams app.

  1. Access the Admin Center

    Begin by opening the Microsoft 365 Admin Center or the Teams Admin Center.

  2. Navigate to the App Store

    The most straightforward path is to open the app store within Microsoft Teams.

  3. Search for the App

    Look for the app you wish to remove. Once found, click on it and then select “Buy a subscription”.Open the app in the Microsoft Teams app store

  4. Check Subscription Status

    Next to the plan you’ve subscribed to, you’ll notice a status labeled “Active”.

  5. Manage Your Subscriptions

    At the window’s bottom, there’s a link to manage your subscriptions. Clicking on this will redirect you to the “Your Products” section under “Billing” in the Microsoft 365 Admin Center.Manage subscription licenses for Teams apps

  6. Review Subscription Details

    Here, you can view details such as the number of licenses purchased, the subscription’s active status, and even access invoices related to the app.Buy additional licenses for app subscriptions in Microsoft Teams

  7. Initiate Cancellation

    To proceed with the cancellation, click on “Cancel subscription”. You’ll be prompted to select a reason for the cancellation. After choosing a reason, click again on “Cancel subscription”.
    M365 Admin Center - cancel a Teams app subscription

Alternative Method to Remove Subscription

Access Teams Admin Center

Head over to the Teams Admin Center.

Go to your Subscriptions

From here, go to “Teams apps”, then “Manage apps”, and finally “All subscriptions”.

Manage app subscriptions in Teams Admin Center

Select the App

By clicking on the respective app, you’ll also be presented with the option to cancel the subscription.

Change app licenses in Teams Admin Center

Manage Licenses

If you wish to purchase additional licenses or remove existing ones, this action will redirect you to the M365 Admin Center. We also have a blog article detailing the required steps for changing the number of licenses for Teams apps.

Buy additional licenses for app subscriptions in Microsoft Teams

Check Subscription Status

After you’ve successfully cancelled your subscription, there might be a short delay (a few minutes) before the subscription status updates to “deleted”.

By following these steps, you can easily manage your apps subscriptions in Microsoft Teams. If you are looking to purchase app licenses for an app in the Microsoft Teams app store, take a look at this blog post.

Note: If you ever have questions or need assistance, don’t hesitate to reach out to us. We’re here to help!

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